Support Resources¶

Get help with the ReputeAPI through our comprehensive support channels. We're here to ensure your success.

Support Channels¶

Email Support¶

For general inquiries, technical questions, and account issues:

Email: support@reputeapi.com

Response Times:

• Free tier: Within 48 hours (business days)
• Basic plan: Within 24 hours
• Premium plan: Within 12 hours
• Enterprise plan: Within 4 hours (24/7 support)

Best For: Account issues, billing questions, technical problems, integration help

GitHub Issues¶

For bug reports, feature requests, and public discussions:

Repository: github.com/gorillatechrepo/dkim-api

When to Use:

• Bug reports with reproducible steps
• Feature requests with detailed use cases
• Documentation corrections
• Public technical discussions

Response Time: Typically within 1-3 business days

→ Open an Issue

GitHub Discussions¶

For questions, ideas, and community interaction:

Discussions: github.com/gorillatechrepo/dkim-api/discussions

Categories:

• Q&A - Ask technical questions and get community help
• Ideas - Share feature suggestions and vote on proposals
• Show and Tell - Share your integrations and projects
• General - Open discussion about the API

→ Join Discussions

Live Chat¶

For Premium and Enterprise customers:

Availability: Monday-Friday, 9 AM - 6 PM EST

Access: Log into your dashboard at reputeapi.com/dashboard

Best For: Urgent issues, quick questions, real-time troubleshooting

Self-Service Resources¶

Documentation¶

Comprehensive guides and references:

Interactive API Playground¶

Test API endpoints directly in your browser:

Swagger UI: docs.reputeapi.com/api-reference/swagger

Features:

• Try all endpoints without writing code
• See real-time request/response examples
• Test with your own API key
• Download OpenAPI specification

→ Try the API

Video Tutorials¶

Step-by-step video guides (coming soon):

• Getting Started in 5 Minutes
• Python Integration Tutorial
• Understanding DNS Configuration
• Interpreting Validation Results
• Building a Monitoring Dashboard

Subscribe: youtube.com/@ReputeAPI

Status Page¶

Check API status and uptime:

Status: status.reputeapi.com

Features:

• Real-time API availability
• Historical uptime statistics
• Incident history and updates
• Subscribe to status notifications

Current Status:

• API: Operational
• DNS Validation: Operational
• Historical Data: Operational

Common Support Topics¶

API Issues¶

I'm getting authentication errors

1. Verify your API key is correct
2. Check that X-API-Key header is set properly
3. Ensure the key hasn't been deleted or rotated
4. Review Authentication Guide

I'm being rate limited

1. Check X-RateLimit-Remaining header
2. Review your current plan limits
3. Implement exponential backoff
4. Consider upgrading your plan
5. See Rate Limits

Validation results seem incorrect

1. Verify DNS records are published correctly
2. Allow 5-10 minutes for DNS propagation
3. Check for typos in domain name
4. Review Common Errors

Billing & Account¶

How do I upgrade my plan?

1. Log into reputeapi.com/dashboard
2. Navigate to "Billing"
3. Select your desired plan
4. Enter payment information
5. Upgrade takes effect immediately

How do I download an invoice?

1. Log into your dashboard
2. Navigate to "Billing" → "Invoices"
3. Click "Download" next to the invoice
4. Invoices are sent automatically via email each month

I need a refund

We offer a 30-day money-back guarantee. Email billing@reputeapi.com with:

• Account email address
• Reason for refund (optional)
• Refund processed within 5-7 business days

Integration Help¶

Which endpoint should I use?

See our Endpoint Overview for detailed comparisons.

Quick reference:

• Full validation: /api/v1/check
• Score only: /api/v1/score
• Multiple domains: /api/v1/bulk-validate
• Historical data: /api/v1/history

Do you have code examples?

Yes! Check out:

• Python Guide
• JavaScript Guide
• cURL Examples
• Code Samples
• Common Scenarios

I need help with DNS configuration

See our comprehensive guides:

• DNS Configuration
• SPF Explained
• DKIM Explained
• DMARC Explained

Enterprise Support¶

Dedicated Support Options¶

For Enterprise customers, we offer:

Premium Support Packages:

• 24/7 Phone Support - Direct phone line to support engineers
• Dedicated Slack Channel - Real-time communication with your team
• Dedicated Account Manager - Single point of contact
• Custom SLAs - Guaranteed response and resolution times
• Onboarding Assistance - Guided integration and setup
• Priority Bug Fixes - Fast-tracked issue resolution

Professional Services:

• Custom integration development
• DNS configuration audits
• Email deliverability consulting
• Training and workshops
• White-glove onboarding

Contact enterprise@reputeapi.com for details.

Technical Account Management¶

For Enterprise Plans:

Your dedicated Technical Account Manager (TAM) provides:

• Quarterly business reviews
• Proactive monitoring and recommendations
• Direct escalation path
• Custom reporting and analytics
• Architecture and best practices guidance

Contact Your TAM: Available in your dashboard

Community Resources¶

Developer Community¶

Join our growing community of developers:

Discord Server: discord.gg/reputeapi (coming soon)

Benefits:

• Real-time chat with other developers
• Share integration tips and tricks
• Get community help
• Early access to new features
• Direct interaction with our team

Blog & Tutorials¶

Stay updated with the latest:

Blog: blog.reputeapi.com

Topics:

• Email security best practices
• API integration tutorials
• Feature announcements
• DNS configuration guides
• Industry insights

Subscribe: newsletter.reputeapi.com

Social Media¶

Follow us for updates and tips:

• Twitter: @ReputeAPI
• LinkedIn: linkedin.com/company/reputeapi
• GitHub: github.com/gorillatechrepo

Best Practices for Getting Help¶

Before Contacting Support¶

1. Search the documentation - Most questions are answered in our guides
2. Check the FAQ - Review common questions
3. Review error messages - Error responses include helpful details
4. Test with cURL - Isolate issues from your code
5. Check status page - Verify there are no ongoing incidents

When Reporting Issues¶

Include the following information:

Required:

• Your account email
• Affected domain(s)
• API endpoint being called
• Timestamp of the issue
• Error message or unexpected behavior

Helpful:

• Request ID (from X-Request-ID response header)
• Complete API request (curl command or code snippet)
• Full API response
• Expected vs. actual behavior
• Steps to reproduce

Example:

Account: user@example.com
Domain: example.com
Endpoint: /api/v1/check
Timestamp: 2025-03-15 14:30:00 UTC
Request ID: req_abc123xyz
Error: 500 Internal Server Error

curl -H "X-API-Key: sk_test_..." \
  "https://api.reputeapi.com/api/v1/check?domain=example.com"

Expected: 200 OK with validation results
Actual: 500 error

This helps us resolve your issue faster!

Security Vulnerabilities¶

DO NOT report security vulnerabilities through public channels.

Security Contact: security@reputeapi.com

PGP Key: Available at reputeapi.com/security.txt

We take security seriously and respond to all vulnerability reports within 24 hours.

Responsible Disclosure:

1. Email security details to security@reputeapi.com
2. Allow us reasonable time to address the issue
3. We'll credit you in our security advisories (if desired)

Service Level Agreements (SLAs)¶

Support SLAs¶

Business Hours: Monday-Friday, 9 AM - 6 PM EST (excluding holidays)

API Uptime SLAs¶

Uptime Monitoring: status.reputeapi.com

Feedback & Suggestions¶

Help Us Improve¶

We value your feedback! Share your thoughts on:

• Documentation clarity and completeness
• API usability and design
• Feature requests
• Integration challenges
• Support experience

Feedback Form: reputeapi.com/feedback

Feature Requests: GitHub Discussions

Customer Success Stories¶

Using the ReputeAPI in an interesting way? We'd love to hear about it!

Share Your Story: stories@reputeapi.com

Benefits:

• Featured on our website and blog
• Promotion to our audience
• Potential partnership opportunities
• Early access to new features

Additional Resources¶

Related Documentation¶

• Getting Started - Begin using the API
• API Reference - Complete endpoint documentation
• FAQ - Frequently asked questions
• Changelog - Release history
• Roadmap - Upcoming features

Contact Directory¶

Last Updated: March 2025